Refund Policy
This Refund Policy sets out how returns and refunds are handled for Digestoventrax orders placed with Safeexceptional, in line with Australian consumer law and other applicable rules.
Eligibility for refunds in case of a change of mind depends on the condition of the product, whether it has been opened and the timeframe since delivery. Please contact us as soon as possible if you would like to discuss a return for change-of-mind reasons.
If you receive a product that appears faulty or damaged, please contact us promptly with your order details and a description of the issue. Where required by law, we will provide a repair, replacement or refund. We may request supporting information to assess your claim.
To request a refund or return, contact us at info@safeexceptional.world with:
We will review your request and respond with the next steps, including information on how to return the product if applicable.
Time limits for refund and return requests may apply under local law or our internal policies. We encourage you to contact us as soon as reasonably possible after receiving your order if you believe there is an issue.
In some cases, refunds may not be available, for example where products have been used contrary to instructions, where statutory rights do not apply or where requests are made outside applicable time limits. We will always explain our reasoning in a transparent way.
For any questions about this Refund Policy or to request a return, please contact us at info@safeexceptional.world.